Here you will find instant answers to most questions you may seek about our catering services or menus.
We often receive several questions regarding our catering service, and we try our best to have them answered here in our Frequently Asked Questions.
However, if you cannot find the answer you were looking for then please get in touch.
We often receive several questions regarding our catering service, and we try our best to have them answered here in our Frequently Asked Questions.
However, if you cannot find the answer you were looking for then please get in touch.
Frequently Asked Questions
What type of cuisine do you cater?
We cater everything from Western, to Sri Lankan, to Asian, to everything in between! If you want it, chances are we can cater it!
How do I book Silverline Caterers?
Once we receive your booking/enquiry form, we will confirm receipt and follow up with a phone call to discuss details. We require a 50% deposit & signed contract on file to secure your event date. Once the booking is confirmed, we will send you an invoice which includes the banking details. The balance of your payment is required on the day of the set up
Will I be provided with a written quote?
Most definitely! After we have established a menu and the catering style, we will then work out an accurate quote or proposal with a customized a package to fit your needs. Depending on the type of event, you will then receive a formal quote or proposal outlining your menu selections, rentals and any other charges associated with your event. A signed contract and 50% deposit will ensure that your event date is reserved.
Alterations to guest attendance, menu & rental equipment can be performed up and until ten days prior to your event date.
Alterations to guest attendance, menu & rental equipment can be performed up and until ten days prior to your event date.
How do I pay for my booking?
We require a 50% deposit & signed contract on file to secure your event date. Once the booking is confirmed, we will send you an invoice which includes the banking details. The balance of your payment is required on the day of the set up.
Is there a minimum catering order?
Yes, all bookings are subject to a minimum catering order of 40 guests.
Alterations to guest attendance, menu & rental equipment can be performed up and until ten days prior to your event date.
Alterations to guest attendance, menu & rental equipment can be performed up and until ten days prior to your event date.
How far in advance should I book?
It is never too soon to lock your date. As with any event catering service it is not unusual for key dates to be booked out months in advance. Once you are fixed on your date it is highly recommended you lock your date with us immediately to avoid disappointment.
What are your prices like?
Every event is unique and there are many different factors that contribute to pricing a catered event from menu selection, to guest count, to length of event, to the style of service, the distance from Cranbourne to your event location and everything in between.
Once we have all the details about your event, we can then discuss and tailor your options relative to your budget and give you a much better idea of what the catering cost may be for your event.
Once we have all the details about your event, we can then discuss and tailor your options relative to your budget and give you a much better idea of what the catering cost may be for your event.
Do you offer taste testing?
Taste testing appointments are complimentary and can be scheduled for events with a minimum event total value of $15000.00. If your event is below minimum / pricing level, references will be furnished upon request.
We do however have a $30 per person tasting fee, and should you choose to sign with us, the taste testing fees will be waived off.
We do however have a $30 per person tasting fee, and should you choose to sign with us, the taste testing fees will be waived off.
Do I need the correct guest count?
It is okay to give an approximate number of guests when booking, then provide the final count closer to the date. We do need an accurate estimate five days prior to the event to ensure we can properly cater and staff the function.
Are you licensed caterer?
Yes! We are licensed caterer and work out of a certified kitchen in Scoresby in South-East Melbourne. The proper certification of a business is very important, especially with so many home based, unlicensed "caterers" around. We are insured with five-million-dollar commercial liability insurance to cover client, vendors, guests or anyone who is potential affected by our services in a negative way. We have the necessary permits and business licenses too.
Do you handle other aspects?
Definitely yes. We can be your one stop shop, handling everything from rentals, to décor, to entertainment, to all that JAZZ! We would be pleased to help you with everything from rentals, to décor, to entertainment!
We could also suggest many wonderful event professionals, such as great photographers, rental companies, event planners, musicians, florists, pole dancers and more if you like it that way.
If we can make your planning process easier, we are happy to do so!
We could also suggest many wonderful event professionals, such as great photographers, rental companies, event planners, musicians, florists, pole dancers and more if you like it that way.
If we can make your planning process easier, we are happy to do so!
Do you supply rental items?
Yes, we do supply a large number of rentals such as silverware, glassware, dishware, tables, linens, etc. However, for larger events above 500+ packs, we can arrange for rentals on your behalf to ensure that you will have everything you need to make your event a success.
How far will you travel to cater?
We serve most suburbs of Melbourne within a 50-mile radius from our site at Cranbourne with free delivery.
All other areas beyond the 50-mile radius from our site at Cranbourne will attract delivery & pick up charges.
All other areas beyond the 50-mile radius from our site at Cranbourne will attract delivery & pick up charges.
Do you charge delivery charges?
Silverline Caterers provides free delivery within 50 km radius from Scoresby, including Beaconsfield, Berwick, Clyde North, Cranbourne and surrounds, Doveton, Endeavour Hills, Eumemmerring, Fountain Gate, Hallam, Hampton Park, Harkaway, Junction Village, Lynbrook, Lyndhurst, Merinda Park, Narre Warren and surrounds and Junction Village.
All other areas beyond that (not specified above) may attract delivery & pick up charges.
All other areas beyond that (not specified above) may attract delivery & pick up charges.
Do you custom prepare menus?
We relish creative collaborations. Tell us what you’d like, and we’ll put together a menu that will reflect your theme, taste and budget.
For our Vegetarian and Vegan friends: we also offer a selection of beautifully prepared Vegetarian and Vegan dishes that are sure to please everyone.
Allergy or Dietary Requirements? No problem! We are happy to accommodate any allergy or dietary requirement. Please let us know in advance of any allergies or dietary requirements, and we’ll do our best to make sure their culinary experience is just as amazing as everyone else’s.
For our Vegetarian and Vegan friends: we also offer a selection of beautifully prepared Vegetarian and Vegan dishes that are sure to please everyone.
Allergy or Dietary Requirements? No problem! We are happy to accommodate any allergy or dietary requirement. Please let us know in advance of any allergies or dietary requirements, and we’ll do our best to make sure their culinary experience is just as amazing as everyone else’s.
Do you provide alcohol/bartenders?
Unfortunately, our catering license only permits us to serve alcohol but not sell. We can however, recommend you to our professionally trained and certified bartenders. They will not only ensure everyone has a great time, but will also uphold responsible alcohol serving practices to keep your guests safe.
What do you need to set up?
Once you decide to go ahead all you need to do is to make a booking, depending on your chosen venue and choice of catering style, we will call you to discuss details or in the event of a larger booking we will arrange an appointment to personally visit you at the home or venue to work out the details.
If however, you plan to host your event at your home, we may then require the following to be able to deliver our service.
- A free space for the buffet table.
- Access to a nearby kitchen sink area.
- Access to a power point.
- Domestic cooking facilities (Oven/Stove)
What happens to any leftover food?
After the buffet service is complete and upon client’s request; our staff will package up any remaining cooked food for the client. Please note once our staff has left your premise/venue, Silverline Caterers cannot be held liable for improper food safety handling including safe storage/consuming of food items at a later date.
By signing our Catering Contract/Verification via Email (or otherwise) when reserving your event with Silverline Caterers, the Client acknowledges having read our terms & conditions and accepts all liability for safe food handling and its consumption thereafter after contracted event terms are completed.
By signing our Catering Contract/Verification via Email (or otherwise) when reserving your event with Silverline Caterers, the Client acknowledges having read our terms & conditions and accepts all liability for safe food handling and its consumption thereafter after contracted event terms are completed.
